Serenity Dental Spa

Jessica Martin a month ago

I'd be very careful coming here. The staff and dentists are very nice and pleasant, but I left feeling extremely misled by the way treatment recommendations and costs were presented to me. I was told that I needed an additional antimicrobial treatment that wasn't covered by insurance. When I researched it afterward, I learned that the evidence for its additional benefit is limited, and the ADA describes the net benefit as uncertain. None of that uncertainty was explained to me--it was presented as necessary care rather than an adjunctive treatment with limited evidence of additional benefit. Also, somehow all my teeth had cavities, yet none of the fillings would be covered by insurance. Thankfully, getting these filled required scheduling a second appointment, so I was able to reconsider and cancel before being robbed of more money. Quite frankly, I was very uncomfortable with how they handled insurance and billing. Despite having excellent dental insurance, I was told nothing was covered, and they would not even attempt to submit claims to my insurance. I was expected to pay for everything on the spot, and it was quite pricey. I came in for a regular cleaning and ended up being

Gabrielle Seok a month ago

I went to Serenity Dental Spa in FiDi for a routine teeth cleaning and exam. They did an x-ray and told me that I had 5 cavities and needed my wisdom teeth removed. I’ve never had a cavity in my 30 years of life, so this definitely gave me pause. I decided to get a second opinion. When I visited my hometown, I went to the dentist that i grew up going to. He recommended that I do not get my wisdom teeth removed. Three of them are fully inside my gums and extracting them could cause complications due to being so close to the nerves. He recommended that I get one top one removed because it is fully out now and has a small cavity. He said other than that, I don’t have any cavities and that any fillings on healthy teeth would cause long term damage. They drill a hole in your tooth and fill it in, which over time wears down and causes you to have to refill creating a bigger hole. And it permanently removes enamel and dentin from your teeth. I’m so shocked that Serenity gave me such a misleading diagnosis. It’s so unethical that they recommended that I get all of the procedures done when virtually nothing is wrong. Do not go there! Please be wary of these types of dentists. My dentist

Gabrielle Orion 6 months ago

I had a mixed experience here, though the clinical side was fantastic. • Dental Hygienist & Cleaning: 10/10. I recommend them 200%; the cleaning was thorough and professional. • The Office: 5/5. The space is incredibly clean, cute, and welcoming inside. • The Dentist: 4/5. She was perfectly nice, though our interaction was brief, so I didn't get a full sense of her style. • Front Office/Check-in: 2/5. This was the weak point. The process wasn't very smooth, and I found the billing to be vague. While I understand patients are responsible for what insurance doesn't cover, they were less transparent about costs than I’ve experienced elsewhere for a standard cleaning. (if the insurance happens to not cover it… it’ll cost me ~$600 which seems high risk for a simple cleaning) Summary: The dental work itself was a great experience, but the front office interactions left room for improvement. I’m waiting on a follow-up and will update based on how the front office handles the next steps.

Emma Lichtenstein 6 months ago

Had a great experience with the compassionate and comprehensive staff at Serenity. Dr. Perez and Ivan took the time to explain everything related to my care in detail, and Dolly helped me feel comfortable through the scans. Thank you team!

francesco giovinazzo 7 months ago

I had a very positive experience. The dentists were extremely professional, patient, and kind throughout the entire appointment. They took the time to explain everything clearly and made sure I felt comfortable at every step. The staff was also very friendly and welcoming. I truly appreciated their attention to detail and care. I would definitely recommend this practice to anyone looking for a trustworthy and compassionate dental team.